FAQs
Shopping with Us.
Where are your stores located?
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How do I make a purchase?
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How do I know my size?
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Order Issues
I received a damaged item
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Cras elementum malesuada lorem. Maecenas eu mi odio. Sed viverra tellus vel sodales semper. Duis nec libero efficitur, accumsan lorem ac, porttitor velit. Etiam auctor, nisi sit amet hendrerit luctus, velit velit congue augue, fringilla lobortis libero ipsum at risus.
Proin hendrerit feugiat mattis. Proin vulputate erat nec commodo dictum.
I received a wrong item
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What I ordered is not my size
Nullam porta metus lobortis est placerat laoreet. Vivamus consectetur erat turpis, eget consequat nisl gravida quis. Fusce quis dui ut nunc vulputate malesuada. In sit amet nibh non diam suscipit efficitur consectetur vel arcu. Cras elementum malesuada lorem. Maecenas eu mi odio. Sed viverra tellus vel sodales semper. Duis nec libero efficitur, accumsan lorem ac, porttitor velit.
Etiam auctor, nisi sit amet hendrerit luctus, velit velit congue augue, fringilla lobortis libero ipsum at risus. Proin hendrerit feugiat mattis. Proin vulputate erat nec commodo dictum.
I placed an order and never received a confirmation email
If you do not receive a confirmation email after your order, PLEASE DO NOT FRET. This is possibly as a result of a glitch from our server which would be resolved immediately you reach out to Us via any of our available channels.
Missing item
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Sed viverra tellus vel sodales semper. Duis nec libero efficitur, accumsan lorem ac, porttitor velit. Etiam auctor, nisi sit amet hendrerit luctus, velit velit congue augue, fringilla lobortis libero ipsum at risus.
Proin hendrerit feugiat mattis. Proin vulputate erat nec commodo dictum.
Where is my order?
Nullam porta metus lobortis est placerat laoreet. Vivamus consectetur erat turpis, eget consequat nisl gravida quis. Fusce quis dui ut nunc vulputate malesuada. In sit amet nibh non diam suscipit efficitur consectetur vel arcu. Cras elementum malesuada lorem. Maecenas eu mi odio. Sed viverra tellus vel sodales semper. Duis nec libero efficitur, accumsan lorem ac, porttitor velit. Etiam auctor, nisi sit amet hendrerit luctus, velit velit congue augue, fringilla lobortis libero ipsum at risus. Proin hendrerit feugiat mattis. Proin vulputate erat nec commodo dictum.
Delivery
How long does delivery take?
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Fusce quis dui ut nunc vulputate malesuada.
In sit amet nibh non diam suscipit efficitur consectetur vel arcu.
What happens if my order does not arrive?
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Can I track my order?
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- Proin facilisis lacus sit amet arcu sagittis, sed ultricies erat convallis.
- Nunc id mauris faucibus, commodo nunc id, porttitor nunc.
- Praesent cursus mi quis mauris iaculis, eget lobortis ipsum aliquam.
- Donec condimentum mauris a pulvinar malesuada.
Can I change my delivery address after order is made?
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Proin condimentum justo metus, quis dictum arcu tempor id. Aliquam dignissim in nisi vel maximus.
International shipping
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Returns & Refunds
Can I exchange an item?
Yes, items can be exchanged. Please refer to our Returns Policy to see terms of exchange.
How do I return/exchange an item?
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Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Proin condimentum justo metus, quis dictum arcu tempor id. Aliquam dignissim in nisi vel maximus.
What happens if my order does not arrive?
All confirmed orders are shipped within a period of 12- 48hours, if you do not receive the tracking information for your order within a period of 12-48 hours (deliveries within Nigeria) or 48-72 hours (International deliveries), please contact us: info@dosclothing.co with the following details:
- Request description
- The order number
Technical Issues
Am I required to set up an account before I place an order?
Yes, in order to purchase products from our online store you need to register at checkout before you're taken to our secure payment page. Registration is simple and will take you less than 60 seconds. Don't worry, we won't disclose your email address to any third parties, neither will we bombard your email account with irrelevant marketing promotions.
How do I create an account?
It is simple, creating an account on our website takes less than 2 minutes. Fill in your personal details on our account register page and click on the ‘Create’ button. You would then receive a verification mail to confirm registered email account. Click Here to begin the process.
How can I make changes to the details on my account?
You can change your account details such as account name, password, contact number, shipping address etc. by clicking on the human icon next to your shopping bag at the top right corner of the website. Then click on ‘Account’ option which appears on the drop menu, you are then redirected to you account details page where you can make changes to your account information. After all the changes are made, you then click save.
Why am I having trouble signing into my account?
There are a number of factors that could make this happen, here’s a list:
- Entering the wrong password
- Entering a wrong email address
- Check your internet connection
Payment, Discounts & Gift cards
What payment methods do you accept?
We accept MasterCard and Visa payments.
Can I choose the currency that I pay in?
All prices displayed on the website are shown in Naira and this is the default currency displayed on the website. Should in case you need to change the currency to a more relatable option, click the burger menu at the top left corner of your mobile device (at the top right on desktop) and then click the ‘NGN’ drop menu at the top to select suitable currency option e.g. CAD, USD, GBP, EUR.
How do I get a Gift card?
It is easy, at the footer of the website, click on the gift card action button which redirects you to the order page. There are different gift card packages you can select from, make your selection and click the ‘add to cart’ or ‘buy it now’ button to proceed to checkout.
Do you offer discounts?
Yes, some of our products carry discounted prices. We also run discount campaigns that last for a duration of time.
Subscribe to our newsletter to get updates on discounts.
How can I be sure my personal and payment details are secure?
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Final sales???
All items that carry discounted prices are considered Final Sale and may not be returned for store credit/exchange.